NAZBERG POLICIES


NAZBERG Store Policies

Last updated: August 29 2026

SHIPPING POLICY

Processing Time Orders are processed within 1–3 business days after payment confirmation. Some items may ship from different warehouses, so orders with multiple products may arrive in separate packages.

Shipping Time Once shipped, delivery typically takes 7–20 business days, depending on the item, warehouse location, and your address. You will receive a tracking number by email once your order ships.

Shipping Costs Shipping costs are calculated at checkout based on your location and order size.

Delays Because our products ship from partner warehouses (including international locations), occasional delays can occur due to customs, holidays, or high order volume. We appreciate your patience and will keep you updated if a delay affects your order.

Order Tracking Once your order ships, you’ll receive a confirmation email with a tracking link. If you haven’t received tracking within 5 business days of ordering, please contact us at nyil.businesses@gmail.com.

REFUND & REPLACEMENT POLICY

We want you to be happy with your order. Because we work with fulfillment partners, our policy varies slightly depending on the type of item you purchased.

Damaged, Defective, or Incorrect Items (All Products) Contact us within 7 days of delivery at nyil.businesses@gmail.comwith your order number and a clear photo or video of the issue. In most cases, we’ll issue a free replacement or full refund — you will not need to ship the item back to us.

Clothing & Apparel Returns For eligible clothing items, we accept returns within 7 days of delivery, provided the item is unworn, unwashed, with original tags attached. Please note:

  • We do not offer exchanges — only refunds for eligible returns.

  • Return shipping costs are the customer’s responsibility unless the item was damaged, defective, or incorrect.

  • Items returned without meeting these conditions may be declined or subject to a restocking fee.

Final Sale Items (No Returns) For hygiene and safety reasons, the following items are final sale and cannot be returned or exchanged unless damaged or defective on arrival:

  • Swimwear and bodysuits

  • Intimates and undergarments

  • Jewelry

  • Face masks

  • Beauty and skincare products

Change of Mind (Non-Clothing Items) Because most of our home and wellness products are shipped directly from fulfillment partners and cannot be resold once returned, we’re unable to accept change-of-mind returns on these items. Please review product details carefully before ordering — we’re happy to answer questions beforehand.

Lost or Delayed Orders If your order hasn’t arrived within the estimated delivery window, contact us and we’ll investigate and resolve it promptly.

How to Start a Claim Email nyil.businesses@gmail.com with your order number and issue details, including photos where applicable. We aim to respond within 24–48 hours.

Refund Timing Approved refunds are processed within 5–10 business days back to your original payment method once approved.

ORDER CANCELLATION POLICY

Before Processing You may request a cancellation for a full refund within a few hours of placing your order, as long as it has not yet entered processing with our fulfillment partners. Contact us immediately at nyil.businesses@gmail.com with your order number — the sooner you reach out, the better our chances of catching it in time.

After Processing Once an order has entered processing or shipped, it can no longer be cancelled, as our fulfillment partners begin preparing orders quickly. If you no longer want the item once it arrives, please refer to our Refund & Replacement Policy above.

TERMS OF SERVICE

Overview By accessing and using the NAZBERG website (“Site”), you agree to be bound by the following terms and conditions (“Terms”). Please read them carefully before making a purchase.

Use of Site You agree to use this Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the Site.

Product Information We strive to display accurate product descriptions, images, and pricing. However, we do not warrant that product descriptions or other content on the Site are error-free.

Pricing & Availability All prices are listed in [CAD/USD] and are subject to change without notice. We reserve the right to limit quantities and refuse service to anyone.

Order Acceptance Receipt of an order confirmation does not guarantee acceptance of your order. We reserve the right to cancel any order for reasons including but not limited to product availability, pricing errors, or suspected fraud.

Intellectual Property All content on this Site — including text, graphics, logos, and images — is the property of NAZBERG or its content suppliers and is protected by applicable copyright laws.

Limitation of Liability NAZBERG is not liable for any indirect, incidental, or consequential damages arising from the use of this Site or products purchased through it.

Governing Law These Terms are governed by the laws of [Your Province/State/Country], without regard to conflict of law principles.

Changes to Terms We reserve the right to update these Terms at any time. Continued use of the Site after changes constitutes acceptance of the revised Terms.

Contact Questions about these Terms can be sent to nyil.businesses@gmail.com.

COOKIE POLICY

What Are Cookies Cookies are small text files stored on your device when you visit our Site. They help us improve your browsing experience and understand how our Site is used.

Types of Cookies We Use

  • Essential Cookies — required for basic site functionality (e.g., shopping cart, checkout)

  • Analytics Cookies — help us understand visitor behavior to improve the Site

  • Marketing Cookies — used to show relevant ads and measure ad performance

Managing Cookies You can control or disable cookies through your browser settings. Please note that disabling cookies may affect your experience on our Site, including cart functionality.

Third-Party Cookies We may use third-party services (such as analytics or advertising platforms) that place their own cookies. These are governed by the respective third party’s privacy policy.

Consent By continuing to use our Site, you consent to our use of cookies as described in this policy.

For any questions regarding these policies, please contact us at nyil.businesses@gmail.com.

Still need to fill in: date, currency (CAD/USD), and your province/state/country for the governing law line.