FAQ

Frequently Asked Questions

Find answers to common questions about shopping, shipping, returns, payments, and orders at Nazberg.

How long does shipping take?

Delivery times vary depending on the product, destination, fulfillment location, carrier, and other factors.

Any delivery estimate provided during your purchase is an estimate rather than a guaranteed delivery date unless specifically stated otherwise.

How long does order processing take?

Orders are processed before shipment. Processing time may vary based on product availability, order volume, weekends, holidays, and fulfillment location.

Once your order ships, you’ll receive a shipping confirmation email with tracking information when available.

How much does shipping cost?

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

How can I track my order?

Once your order ships, tracking information will be sent to the email address used when placing your order.

You can also use our Track Your Order page to follow your shipment.

Why hasn't my tracking information updated?

Tracking information may take several days to update after shipment.

Carriers sometimes experience delays when scanning or updating packages. If your tracking has not changed for an extended period, contact Nazberg Customer Support.

Why did I receive only part of my order?

Products in the same order may sometimes be fulfilled from different locations.

This means your order may arrive in multiple packages, on different dates, and with separate tracking numbers.

Do you ship internationally?

Shipping availability depends on the product and destination.

If delivery to your location is available, the appropriate shipping options will appear during checkout.

International orders may also be subject to customs duties, import taxes, or other charges imposed by the destination country.

Can I cancel my order?

We will make reasonable efforts to cancel it before processing or fulfillment begins. However, cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

Once an order has shipped, it can no longer be cancelled.

Can I change my shipping address?

If your order has not entered processing or shipment, we may be able to update it. Changes cannot be guaranteed once fulfillment has begun.

Customers are responsible for providing complete and accurate shipping information at checkout.

What is Nazberg's return policy?

Eligible products may be returned within 30 days of delivery.

Returned items generally need to be unused, unworn, in their original condition, and returned with their original packaging, accessories, tags, and included materials.

Some products may not be eligible for return for health, hygiene, safety, personalization, or other reasons.

How do I start a return?

Before returning an item, contact Nazberg Customer Support.

Include:

Your order number
The product you want to return
The reason for the return
Photos or videos if the product is damaged, defective, or incorrect

Do not send a product back until you have received return instructions.

Who pays for return shipping?

For eligible returns caused by a change of mind, incorrect size selection, ordering the wrong product, or similar customer-related reasons, the customer is generally responsible for return shipping costs.

If you receive a damaged, defective, or incorrect product, contact us so we can review the issue and provide an appropriate solution.

What items cannot be returned?

Certain products may not be returnable after opening or use, including certain:

Personal-care and hygiene products
Cosmetics and beauty products
Intimate goods
Personalized products
Gift cards
Final-sale products where legally permitted
Products damaged through misuse
Products returned without essential components

Your rights under applicable consumer law are not affected.

What should I do if my item arrives damaged?

Contact Nazberg Customer Support as soon as possible.

Please provide your order number along with clear photographs showing the product, damage or defect, packaging, and shipping label when relevant.

After reviewing the issue, we may provide a replacement, refund, store credit, or another appropriate remedy.

What if I received the wrong item?

We’ll review the issue and provide an appropriate resolution.

How long do refunds take?

Once an approved refund has been issued by Nazberg, your bank or payment provider may take approximately 5–10 business days to post the funds to your account.

Refunds are normally returned to the original payment method.

Are original shipping charges refundable?

Original shipping charges are generally non-refundable unless the return resulted from an error attributable to Nazberg or applicable law requires otherwise.

What if my package says delivered but I can't find it?

First:

Check your mailbox and surrounding delivery areas.
Check with household members, neighbors, reception, or building staff.
Contact the shipping carrier.
Allow up to 24–48 hours, since some carriers may update tracking shortly before final delivery.

If you still cannot locate your package, contact Nazberg Customer Support.

What happens if my package is lost?

If tracking indicates that your package may have been lost in transit, contact us.

We may investigate the shipment with the carrier or fulfillment partner before providing a replacement, refund, or other appropriate resolution.

What payment methods do you accept?

Nazberg accepts the payment methods displayed during checkout.

Depending on your location and the payment methods currently enabled, these may include major credit or debit cards and supported digital wallets.

Is checkout secure?

Yes. Payments are processed using Shopify and supported third-party payment providers.

Nazberg does not directly store your complete credit or debit card information.

When will I be charged?

Payment is processed when you complete your order through checkout.

After a successful purchase, you will receive an order confirmation.

Why was my payment declined?

A payment may be declined because of:

Incorrect card information
Incorrect billing address
Insufficient funds
Bank security restrictions
Payment-provider restrictions

Check your information carefully or contact your bank or payment provider if the issue continues.

Can I use more than one discount code?

Whether discount codes can be combined depends on the specific promotion.

If two discounts cannot be combined, checkout will notify you.

Why isn't my discount code working?

Make sure:

The code is entered correctly
It has not expired
Your order meets any minimum purchase requirement
The products in your cart are eligible
The code has not exceeded its usage limit

Are product colors exactly the same as the photos?

We make reasonable efforts to display products accurately.

However, colors and appearance may vary slightly depending on photography, lighting, screen settings, manufacturing batches, or minor supplier updates.

Are products always available?

Product availability can change.

If an item becomes unavailable after you place an order, Nazberg may contact you regarding available options or issue an appropriate refund for the unavailable product.

Can I order a product as a gift?

Yes. You can enter the recipient's address as the shipping address during checkout.

Gift wrapping or personalized gift messages are only available if specifically offered for the product.

How can I contact Nazberg?

For help with an order, return, shipment, or product:

Nazberg Customer Support

When contacting us about an existing purchase, include your order number so we can assist you more efficiently.

Still Need Help?

Our customer support team is here to assist with questions about orders, shipping, returns, payments, and products.

Contact Nazberg