Shipping policy
NAZBERG Shipping Policy
Last Updated: August 31, 2026
Thank you for shopping with NAZBERG. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delivery issues occur.
Because NAZBERG works with multiple fulfillment partners and warehouses, products in the same order may occasionally be shipped separately or arrive at different times.
1. Order Processing
Orders are typically processed within 1–5 business days after payment has been successfully confirmed.
Business days generally exclude weekends and applicable public holidays.
During high-volume periods, holidays, product launches, severe weather, or other exceptional circumstances, processing may take longer.
Once an order has entered processing or fulfillment, we cannot guarantee that changes or cancellations can be made.
2. Estimated Delivery Times
After processing, most orders are typically delivered within approximately 7–20 business days.
Delivery times are estimates and not guaranteed delivery dates.
Actual delivery times may vary depending on:
- Customer location
- Product availability
- Fulfillment warehouse location
- Shipping carrier
- Customs processing
- Weather conditions
- Peak shopping periods
- Local postal operations
- Transportation or logistics disruptions
- Other circumstances outside NAZBERG’s reasonable control
Some products may arrive sooner or later than the general estimate.
3. Multiple Packages
NAZBERG works with multiple fulfillment locations.
If you purchase more than one product, your order may be divided into multiple shipments.
This means you may:
- Receive separate packages
- Receive packages on different days
- Receive more than one tracking number
- See different carriers handling different parts of your order
Receiving only part of an order does not necessarily mean the remaining products are missing.
Please review all available tracking information before reporting a missing item.
4. Shipping Locations
Products may be fulfilled from domestic or international warehouses, depending on product availability, destination, inventory, and the fulfillment method used for your order.
The warehouse or country from which an item ships does not necessarily indicate the location of NAZBERG’s business operations.
5. Shipping Costs
Applicable shipping charges are displayed or calculated during checkout.
Shipping costs may vary depending on the product, destination, order value, shipping method, or available promotion.
Any free-shipping promotion is subject to the conditions displayed with that promotion.
6. Order Tracking
When tracking information is available, it will generally be provided after your order has shipped.
Please allow time for a newly issued tracking number to become active in the carrier’s system.
Tracking updates are controlled by the applicable carrier and may occasionally be delayed.
For orders shipped in multiple packages, you may receive multiple tracking numbers.
7. Delivery Delays
While we make reasonable efforts to have orders delivered within the estimated timeframe, delays can occur.
NAZBERG is not responsible for delays caused solely by circumstances outside our reasonable control, including carrier disruptions, customs inspections, severe weather, transportation interruptions, government actions, or incorrect customer information.
However, if your shipment appears significantly delayed, contact us at nyil.businesses@gmail.com so we can investigate the order.
8. Lost Packages
If your tracking information has stopped updating for an unusually long period or your package has not arrived within a reasonable period after the estimated delivery window, please contact us.
Include:
- Your name
- Order number
- Shipping address
- Relevant tracking information
We may investigate the shipment with the applicable carrier or fulfillment provider.
Depending on the results of the investigation and the circumstances of the order, an appropriate resolution may include a replacement, reshipment, refund, or other remedy.
9. Packages Marked “Delivered”
If tracking shows that your package was delivered but you cannot locate it, please first:
- Check around your property and delivery location
- Check with household members
- Check with neighbors where appropriate
- Check mailrooms, reception desks, parcel lockers, or building management
- Contact the shipping carrier when appropriate
If you still cannot locate the package, contact nyil.businesses@gmail.com.
We may request additional information or documentation and may open an investigation with the carrier or fulfillment provider before determining the appropriate resolution.
A carrier’s “delivered” status does not automatically guarantee a refund or replacement, subject to rights available under applicable law.
10. Damaged Packages or Products
Please inspect your order promptly after delivery.
If your product arrives damaged, defective, incorrect, or incomplete, contact NAZBERG within 7 days of delivery.
Please provide your order number and clear photographs or video showing, where applicable:
- The product
- The damage or defect
- The shipping packaging
- The shipping label
- Any incorrect or missing components
Keep the product and packaging until your claim has been reviewed.
Approved claims may be resolved through a replacement, reshipment, full refund, partial refund, replacement component, or another appropriate remedy depending on the circumstances.
11. Incorrect or Incomplete Addresses
Customers are responsible for entering a complete and accurate shipping address during checkout.
Please carefully verify your:
- Full name
- Street address
- Apartment or unit number
- City
- State/province/region
- Postal or ZIP code
- Country
If you notice an error after placing an order, contact us immediately.
We will make reasonable efforts to update the address before fulfillment begins, but we cannot guarantee an address change once an order has entered processing or shipment.
To the extent permitted by applicable law, NAZBERG may not be responsible for delivery failures caused solely by incorrect or incomplete information provided by the customer.
12. Returned-to-Sender Packages
A package may be returned to the sender because of an incorrect address, failed delivery attempts, refusal of delivery, customs issues, or failure to collect the package.
If this occurs, contact us.
We will review the circumstances and determine whether the order qualifies for reshipment, refund, or another resolution.
Additional shipping costs may apply when a package must be reshipped because of incorrect customer-provided information or failure to collect the shipment, where permitted by law.
13. International Shipping
NAZBERG may ship eligible products internationally.
International orders can take longer because of customs clearance, local postal services, international transportation, and other cross-border requirements.
Product availability and shipping options may vary by destination.
14. Customs, Duties, and Import Taxes
International shipments may be subject to customs duties, import taxes, brokerage fees, VAT, or other charges imposed by the destination country.
Unless otherwise stated during checkout, these charges are generally the customer’s responsibility where permitted by applicable law.
NAZBERG does not control customs authorities and cannot guarantee how quickly an international shipment will clear customs.
Customers are responsible for complying with applicable import requirements in their destination country.
15. Refused International Shipments
If a customer refuses an international shipment because of customs duties, taxes, or other import charges, refund eligibility will be determined after considering the circumstances and any costs associated with the returned shipment.
Original shipping costs and other non-recoverable charges may be deducted from an otherwise eligible refund where permitted by law.
16. Order Cancellations
If you need to cancel an order, contact nyil.businesses@gmail.com as soon as possible.
We will make reasonable efforts to cancel orders that have not yet entered processing or fulfillment.
Because orders may be transmitted to fulfillment facilities shortly after being placed, cancellation is not guaranteed once processing has begun.
Orders that have already shipped generally cannot be cancelled and must instead be handled according to our Return & Refund Policy.
17. Returns
Do not return an item to the address printed on the shipping package unless NAZBERG specifically instructs you to do so.
Products may be fulfilled from different warehouses, and the original shipping address may not be an authorized return location.
Customers must contact NAZBERG before making a return and follow the instructions provided.
Eligible return requests must generally be submitted within 7 days after delivery, as described in our Return & Refund Policy.
18. Events Outside Our Control
NAZBERG will not be responsible for shipping delays caused by circumstances outside our reasonable control to the extent permitted by applicable law.
Such circumstances may include natural disasters, severe weather, strikes, transportation disruptions, customs delays, carrier interruptions, governmental actions, public emergencies, or other significant logistics disruptions.
If such an event substantially affects an order, we will make reasonable efforts to assist with available options.
19. Consumer Rights
Nothing in this Shipping Policy is intended to exclude, restrict, or override rights that customers may have under applicable consumer-protection laws.
Where applicable law provides greater protection than this policy, those legal requirements will apply.
20. Contact Us
For questions regarding shipping, tracking, delayed orders, missing packages, or delivery problems, contact:
NAZBERG
Email: nyil.businesses@gmail.com
Please include your order number when contacting us so we can locate the shipment and assist you more efficiently.