Refund policy
NAZBERG Return & Refund Policy
Last updated: August 31, 2026
At NAZBERG, we want customers to have a clear and straightforward process if there is a problem with an order. Please review the policy below before requesting a return or refund.
7-Day Return Window
You have 7 days from the date your order is delivered to request an eligible return.
To be eligible for a return, your item must be:
- Unused, unworn, and in the same condition in which it was received
- In its original packaging, where applicable
- Returned with original tags, accessories, manuals, and other included materials
- Accompanied by proof of purchase or your NAZBERG order number
To request a return, contact us at nyil.businesses@gmail.com within 7 days of delivery.
Do not send an item back before receiving return authorization and instructions from NAZBERG. Unauthorized returns may not be accepted or refunded.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order when it arrives.
If an item is damaged, defective, incorrect, or missing components, contact us within 7 days of delivery at nyil.businesses@gmail.com.
Please include:
- Your order number
- A description of the problem
- Clear photographs and/or video showing the item, packaging, shipping label, and issue when applicable
After reviewing your claim, we may provide an appropriate resolution, including a replacement, full refund, partial refund, or replacement component, depending on the circumstances.
You should not discard a damaged or incorrect item or its packaging until your claim has been resolved.
Non-Returnable Items
For health, hygiene, safety, customization, or other reasons, certain products may not be eligible for change-of-mind returns.
These may include:
- Swimwear and bodysuits
- Intimates and undergarments
- Beauty and skincare products
- Face masks and certain personal-care products
- Jewelry
- Personalized or customized products
- Gift cards
- Clearance or final-sale products
- Products that have been used, worn, washed, altered, damaged after delivery, or returned without their original packaging where required
If a normally non-returnable product arrives damaged, defective, or incorrect, please contact us. Your statutory consumer rights, where applicable, are not affected by this policy.
Change-of-Mind Returns
Eligible change-of-mind returns must be requested within the 7-day return window.
Because NAZBERG offers products fulfilled through different fulfillment locations, not every product is eligible for a change-of-mind return. Eligibility will be determined after we review your return request.
Customers are generally responsible for return shipping costs for approved change-of-mind returns.
Exchanges
We do not offer direct exchanges.
If you need a different eligible item, size, or variation, please contact us regarding the original order. Where a return is approved, you may place a new order for the desired item.
Return Shipping
Do not return products to the address printed on the original shipping package unless NAZBERG specifically instructs you to do so.
Our products may be fulfilled from different warehouses and fulfillment locations. Once your return is approved, we will provide the appropriate return instructions and, when necessary, the correct return address.
Customers are generally responsible for return shipping costs unless:
- The item arrived damaged or defective
- You received the incorrect item
- NAZBERG specifically agrees to cover the return
- Applicable law requires otherwise
Original shipping charges are generally non-refundable unless required by applicable law or the refund results from an error for which NAZBERG is responsible.
Order Cancellations
If you need to cancel an order, contact us at nyil.businesses@gmail.com as soon as possible.
We will make reasonable efforts to cancel an order that has not yet entered processing or fulfillment.
Once an order has entered processing, fulfillment, or shipment, we cannot guarantee that it can be cancelled.
Customized, personalized, or specially ordered products may not be eligible for cancellation once processing has begun.
Refunds
We will notify you after reviewing your return or claim.
If your refund is approved, it will be issued to your original payment method.
Please allow approximately 5–10 business days after a refund is issued for your bank, credit-card company, or payment provider to process and post the funds to your account.
Processing times are controlled by financial institutions and may vary.
Lost or Undelivered Packages
If your order has not arrived within the expected delivery period, contact us at nyil.businesses@gmail.com.
We may need to investigate the shipment with the applicable carrier or fulfillment provider before issuing a refund or replacement.
If tracking indicates that a package was delivered but you did not receive it, additional information or documentation may be required to investigate the claim.
Incorrect Shipping Information
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you discover an error, contact us immediately. We will attempt to correct the address if the order has not entered fulfillment, but address changes cannot be guaranteed once processing has begun.
NAZBERG may not be responsible for orders lost or delivered incorrectly because of inaccurate or incomplete shipping information supplied by the customer, except where otherwise required by law.
International Orders
Return availability and procedures may vary for international orders because products may originate from different fulfillment locations and countries.
Customers may also be responsible for applicable customs duties, taxes, return postage, or other charges unless otherwise stated or required by law.
Nothing in this policy limits consumer rights that cannot legally be waived in the customer’s jurisdiction.
Contact Us
For return, refund, cancellation, damaged-product, or order-related questions, contact:
NAZBERG
Email: nyil.businesses@gmail.com
Please include your order number when contacting us so we can assist you as efficiently as possible.