Return & Refund

Customers may request a return within 7 days of delivery for eligible items.

To qualify, the item should generally be:

  • Unused and unworn

  • In its original condition

  • Returned with original packaging, accessories, tags, and included materials

  • Accompanied by the order number or proof of purchase

How to Request a Return

Customers must contact Nazberg Customer Support before sending anything back.

They should include:

  • Order number

  • Item being returned

  • Reason for the return

  • Photos or videos if the item is damaged, defective, or incorrect

Customers should not send products back without receiving return instructions first.

Return Shipping

For returns caused by a change of mind, wrong size, or customer ordering mistake, the customer is generally responsible for return shipping costs.

If Nazberg sent the wrong item, or the product arrived damaged or defective, Nazberg will provide an appropriate solution in accordance with applicable law.

Damaged, Defective, or Incorrect Items

Customers should contact Nazberg as soon as possible after delivery and provide photos showing the product, damage or defect, packaging, and shipping label where relevant.

Depending on the situation, Nazberg may offer a:

  • Replacement

  • Refund

  • Store credit

  • Other appropriate remedy

Non-Returnable Items

Certain products may not be eligible for return after opening or use, particularly for hygiene or safety reasons. These may include:

  • Opened personal-care or hygiene products

  • Opened cosmetics or beauty products

  • Intimate goods

  • Personalized items

  • Gift cards

  • Final-sale items, where legally permitted

  • Items damaged through misuse

  • Products returned without essential parts or accessories

Mandatory consumer rights still apply.

Refunds

Once an approved return is received and inspected, Nazberg will notify the customer.

Approved refunds are issued to the original payment method.

After Nazberg processes the refund, banks or payment providers may take approximately 5–10 business days to post the funds.

Original Shipping Charges

Original shipping charges are generally non-refundable, unless the return resulted from a Nazberg error or applicable law requires otherwise.

Incorrect Shipping Address

Customers are responsible for entering the correct delivery address at checkout.

If an order is delivered to the address the customer provided, Nazberg generally cannot guarantee a replacement or refund because the address was entered incorrectly.

Orders Arriving in Separate Packages

Because Nazberg may use different fulfillment locations, products from one order may arrive separately. A missing item should not automatically be treated as lost until all associated shipments and tracking information have been checked.