Shipping Information

Last updated: August 30, 2026

At Nazberg, we work to process and deliver your order as efficiently as possible. This Shipping Policy explains how processing, delivery, tracking, and shipping issues are handled.

Order Processing

Orders are processed before shipment. Processing times may vary depending on product availability, order volume, weekends, holidays, and fulfillment location.

Once your order ships, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery

Delivery times vary depending on:

  • Your delivery location
  • Product availability
  • Fulfillment location
  • Shipping carrier
  • Customs processing
  • Weather or transportation disruptions
  • Holidays and other circumstances outside our reasonable control

Any delivery timeframe provided is an estimate and not a guaranteed delivery date, unless explicitly stated otherwise.

Multiple Packages

Because Nazberg offers products that may be fulfilled from different locations, an order containing multiple items may arrive in separate packages and on different dates.

You may also receive more than one tracking number for the same order.

Tracking Your Order

Once tracking information becomes available, it will be sent to the email address associated with your order.

Tracking information may take several days to update after shipment.

You can also use our Track Your Order page to check your shipment status.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error, contact us at support@nazberg.com as soon as possible.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Nazberg generally cannot provide a refund or replacement when an order is successfully delivered to an incorrect address supplied by the customer, except where required by applicable law.

Delayed Orders

Occasional shipping delays may occur due to carriers, weather, customs, holidays, high order volumes, or other circumstances beyond our reasonable control.

If your package appears significantly delayed, contact us and include your order number.

Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it:

  1. Check your mailbox and surrounding delivery areas.
  2. Check with household members, neighbors, reception, or building staff.
  3. Contact the shipping carrier.
  4. Allow up to 24–48 hours, as some carriers may update tracking shortly before final delivery.

If you still cannot locate the package, contact Nazberg Customer Support.

Lost Packages

If tracking indicates that a shipment may have been lost in transit, contact us.

We may investigate the shipment with the carrier or fulfillment partner before providing a replacement, refund, or other appropriate resolution.

Damaged Packages

If your item arrives damaged, defective, or incorrect, contact support@nazberg.com as soon as possible.

Please include:

  • Your order number
  • Photos of the product
  • Photos of the damage
  • Photos of the packaging and shipping label when relevant

We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.

International Orders

International orders may be subject to customs procedures, import duties, taxes, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, customers may be responsible for applicable customs or import charges.

Nazberg is not responsible for delays caused by customs authorities.

Order Cancellations

Orders may only be cancelled before they have entered processing or fulfillment.

Once an order has shipped, it cannot be cancelled. Please see our Order Cancellation Policy for additional information.

Contact Us

For shipping questions or assistance with an order:

Nazberg Customer Support
Website: nazberg.com