Shipping Policy

Last updated: August 29 2026

This Shipping Policy explains how orders placed through Nazberg are processed and delivered.

Order Processing

Orders generally require approximately 1-5 BUSINESS DAYS for processing before shipment.

Processing time is separate from delivery time.

Orders placed on weekends, holidays, or during periods of unusually high demand may require additional processing time.

Estimated Delivery

Estimated delivery times are displayed where reasonably available.

Typical delivery may take approximately 7-20 business days. Delivery estimates are not guaranteed delivery dates unless explicitly stated otherwise.

Delivery times can vary due to:

  • Destination
  • Product availability
  • Fulfillment location
  • Shipping carrier
  • Customs processing
  • Weather
  • Public holidays
  • Transportation disruptions
  • Carrier delays
  • Other circumstances outside our reasonable control


Multiple Packages

Nazberg offers products that may be fulfilled from different locations.

As a result, items from the same order may:

  • Be shipped separately
  • Have different tracking numbers
  • Arrive on different dates

A customer is not necessarily missing an item simply because part of the order arrives first.

Tracking Information

When tracking information is available, it will typically be sent by email after shipment.

Tracking updates are controlled by the carrier and may take several days to appear after shipment.

Shipping Addresses

Customers are responsible for entering an accurate and complete shipping address.

Before completing checkout, confirm:

  • Street address
  • Apartment or unit number
  • City
  • State/province/region
  • Postal or ZIP code
  • Country
  • Contact information

Nazberg is not responsible for delays, loss, or additional expenses resulting from inaccurate information supplied by the customer, except where otherwise required by law.

Address Changes

Contact us immediately if you need to change your shipping address.

We cannot guarantee an address can be changed after processing begins.

Once an order has been shipped, we may be unable to modify its destination.

Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, brokerage fees, or similar charges may apply.

Unless expressly stated otherwise at checkout, these charges may be the responsibility of the recipient.

Customs rules differ by jurisdiction.

Nazberg is not responsible for delays caused by customs authorities.

Only include this section if you actually ship internationally.

Delayed Packages

A package is not automatically considered lost merely because it arrives later than its original delivery estimate.

If your shipment appears significantly delayed, contact us so we can review the tracking information.

Packages Marked Delivered

If tracking indicates that your package was delivered but you cannot locate it:

  1. Check the delivery location carefully.
  2. Check with household members or building staff.
  3. Check nearby safe locations.
  4. Check with neighbors when appropriate.
  5. Contact the carrier.
  6. Allow 24–48 hours, because some carriers scan packages shortly before final delivery.

Then contact Nazberg if additional assistance is needed.

We will make reasonable efforts to assist, but we cannot guarantee replacement of packages confirmed as correctly delivered by the carrier, except where required by applicable law.

Lost Packages

If tracking indicates that a shipment may have been lost in transit, contact us.

Nazberg may investigate the shipment with the applicable carrier or fulfillment partner before issuing a replacement or other remedy.

Stolen Packages

Nazberg is generally not responsible for theft occurring after a carrier has correctly delivered a package to the shipping address supplied by the customer, subject to applicable law.

Customers should select a secure delivery location whenever possible.

Shipping Restrictions

We may be unable to ship certain products to certain jurisdictions because of:

  • Carrier limitations
  • Product restrictions
  • Customs rules
  • Legal requirements
  • Supplier restrictions

If an order cannot be fulfilled, we may cancel the affected portion and issue an appropriate refund.

Contact

Shipping questions may be sent to our email.